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I’m worried about making a claim against my employer in case I’m dismissed?

Legally, your employer cannot do this and such action could result in unfair dismissal. If you’ve had an accident at work that wasn’t your fault, it’s important that you make a claim – and remember, your claim will be against your employer’s insurance company not your employer.

If you are concerned about this issue then please feel free to discuss this with us so that we can reassure you.


My accident happened when I was on holiday abroad, can I still claim?

Yes, although the claims process may be a little different – we will advise you of everything you need to know when we discuss the details of your case.


Is it possible to get interim payments?

Yes, especially if vital items such as your car were damaged during your accident or if your injuries are particularly serious or long-lasting and your case is likely to take a long time to settle. In order to obtain an interim payment for you we need to firstly ensure that the other party accepts that they were to blame for your accident.


What is the claims process?

We keep the process as simple and stress-free as possible for you, and keep you updated at every stage. As a guide, the way it works is we send a Letter of Claim to the insurers of those responsible for your accident, detailing your case. We then gather evidence and arrange for you to see a medical expert who will assess your injuries and compile a report – this will then form part of the evidence and influence your likely level of compensation.

A list of your expenses/losses is drawn up with details of what you’re claiming for, and this is sent to the third party. Normally, claims are settled at this point but for some serious or catastrophic injury claims it may be necessary to go to court to settle the case.


What if my case if hard to prove?

When you instruct us to work for you on a No Win No Fee basis, we only focus on your best interests – so you don’t need to worry about the actual legwork of the case. After our initial discussion of your case, if we believe you have a good chance of making a successful claim we will gather the evidence needed to support your case and do everything possible to win you the maximum compensation you deserve.


I don’t want people to know I’m making a claim, will this be a problem?

Not at all – your case will be handled with the utmost sensitivity and in the strictest confidentiality. In most cases, only you, your solicitor and the third party you’re making the claim against will know you’re making a compensation claim.


Who will handle my claim?

One of our professional personal injury solicitors will. Because we’re not a claims management company, you’ll receive legal advice and guidance from your designated specialist solicitor who will work with you on a one-to-one basis.


Do I need to supply supporting evidence?

Your designated solicitor will let you know if any further details and documents are needed to support your case so there is no need to worry about this. The evidence you will need depends on the circumstances of your accident, and we’ll advise you at every step of the way.


Is it time consuming to make a claim?

No, should you decide to make a claim with us we’ll make it as easy and straightforward for you as possible – once we’ve talked through the initial details, there will be very little for you to do. We look after the paperwork and let you know about every development that happens during the process. We can come to your home to discuss your case, and should you need to see one of our independent medical experts we’ll find one who is local to you.


I’m worried I won’t understand the legal language of my case?

There’s no need to be worried about this as we deliberately don’t use legal jargon. We keep it simple, explaining everything to you in plain English so you understand what’s happening at every step of the claims process. Plus, we’re always here to answer any questions you may have along the way.


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